Do you want to know more?

General 

11 Articles

What is yumuv?

yumuv is your key to getting around your city. Besides showing availability and riding with different sharing providers, yumuv offers you completely new mobility bundles. Each bundle offers a certain amount of minutes for sharing providers that can be used across all providers which makes them so unique! In order to buy a bundle one must hold a valid public transport pass. Alternatively, yumuv can also be used in pay-as-yumuv mode without paying a monthly fee.

Where can I already use yumuv?

You can currently use yumuv in Zurich, Basel and Berne.

How can I use yumuv?

With yumuv you have the choice: Either you are on the road in pay-as-yumuv mode (without fixed monthly fee) or with one of our yumuv subscriptions (with fixed monthly fee and inclusive credit). You can find more information about the subscriptions here.

How can I get around with yumuv?

Besides public transport you can currently book the e-scooters of TIER and VOI, e-bikes of BOND, the freefloating carsharing of MOBLITY (MOBILITY-GO) and the station based carsharing of MOBILITY RETURN and MOBILITY OneWay as well as the cargobike of CARVELO2GO. We’re working hard on adding further mobility providers.

How do I use the mobility offers?

Select your preferred means of transport on the start screen and find the nearest vehicle on the map. Reserving and unlocking is very easy via the app - and off you go.

How can I end a booking and what happens then?

As soon as you have parked and locked a used vehicle, you can also complete your trip in the app. 
If you are on the road in Pay-as-yumuv, the corresponding amount will be debited from your credit card. If you have a yumuv subscription, the ride will be charged to your subscription balance. In both cases, you will receive an invoice by e-mail. Under "Profile" and "My Rides" you will always see a statement for each completed booking.

Which payment methods are accepted in the yumuv app?

With a valid credit card you are ready to muv.

How old do I have to be to use yumuv?

Do you own a credit card? If you do, your chances are already great. Specific requirement regarding age and terms of usage are issued by each mobility provider.

Are there yumuv subscription models for business customers?

Not at the moment, but we’d love to see all your employees riding with yumuv. If you’re interested, please drop us a line at info@yumuv.ch.

Bundles

6 Articles

Which yumuv bundles are available?

You can either choose one of our yumuv bundles or you ride in pay-as-yumuv mode. More information can be found here.

Which requirements do I have to fulfil in order to buy a yumuv bundle (with fixed monthly fee and including free travel time)?

Public Transport is a fix component of the yumuv bundles. Therefore, it is necessary to be in possession of a valid PT pass when you buy the bundle. Either you buy one now or you already have one (accepted PT Passes are ZVV Zone 110, TNW U-Abo, Libero or GA).

How do I book a yumuv bundle?

In the app under "profile", "yumuv bundle" you can easily select, book and pay for a yumuv bundle.

I’ve used up all my bundle minutes. Can I keep on riding?

Absolutely! After you've used up all the minutes, you automatically switch to pay-as-yumuv mode until your subscription is renewed again. That way, you continue to benefit from all transport modes combined in one app.

Is there a minimum period for a yumuv bundle?

Yes, the minimum bundle period is one month. It will be renewed automatically for a further month if the subscription has not been cancelled in the app before (at least one hour before the subscription ends). If you cancel your bundle, your account stays valid and you can continue to ride in pay-as-yumuv mode.

How do I cancel a yumuv bundle?

Directly in the app under the menu item "yumuv bundle".

Mobility

3 Articles

Do I pay a registration fee for Mobility?

No, with yumuv the registration fee is waived.

I can't complete the journey with Mobility. What should I do?

Please try again in 1-2 minutes. It may take a short moment for the vehicle location to be transmitted. Otherwise, please contact the Mobility hotline. The telephone number is: +41 848 824 812

Customer service

2 Articles

I have issues with a vehicle. Who do I contact?

If you are experiencing any difficulties with a vehicle, the specific mobility provider of that vehicle is at your disposal. You can find all contact details unter "Account" and then "Providers".

Who can I contact about questions, comments or feedback?

Our customer service is available via info@yumuv.ch.

Data protection

3 Articles

Which personal data is collected by yumuv and what is it used for?

You can find detailed information in our privacy policy.

Is my data accessible to the mobility service provider companies?

Generally speaking, no. Only the data that’s absolutely necessary to make a booking is passed on. Full details can be found in our privacy policy.

How can I delete my yumuv account?

This is done easily via your profile. By deleting, all personal and financial data will be erased.